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Terms of trade

GENERAL INFORMATION

Doris Lessings Vej 13E

2300 Copenhagen S
VAT: 41500581

PAYMENT

DÉBUT COPENHAGEN SKINCARE accepts online payments with Dankort, Visa / Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, ApplePay. Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order. All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark – Kroner (DKK) DÉBUT COPENHAGEN SKINCARE uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders. DÉBUT COPENHAGEN SKINCARE’s own website also uses encryption with SSL protocol.

DELIVERY

The delivery time for your order is between 2-4 working days.
In and up to public holidays, however, it may take longer – if this happens, we will always contact you via e-mail.

RIGHT OF WITHDRAWAL

There is a 14-day full right of return on items purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered. You will bear any return costs yourself. Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal. Items not taken back if this has been opened or the seal has been broken. Requests for use of the right of withdrawal must be sent by email mikr@debutcopenhagen.dk. The notice must clearly state your wish to exercise the right of withdrawal.

RIGHT OF COMPLAINT

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

 

Complaint regarding errors and defects must be reported to DÉBUT COPENHAGEN SKINCARE within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed.

 

 

The complaint is waived in the event of incorrect or unusual operation of the product.

 

 

Coverage of the return costs is as follows:

Each customer will receive several personal inquiries (text and/or e-mail) about the progress of their package; from purchase to delivery to the customer. These inquiries will come from DÉBUT COPENHAGEN SKINCARE and PostNord.

 

Sometimes it happens that a parcel is sent back because it has not been picked up in the parcel box, the parcel shop or at the post office, if the parcel was not picked up because the person in question forgot to pick it up, the resending must be done at the customer’s expense.

 

 

DÉBUT COPENHAGEN SKINCARE reimburses reasonable shipping costs if there is a right of withdrawal within the legal framework.

 

 

When returning, contact the company:

DÉBUT COPENHAGEN ApS

Doris Lessings Vej 13E

2300 Copenhagen S
CVR: 41500581

 

 

Complaints will not be accepted if these have been sent cash on delivery.

CUSTOMER & PRIVACY POLICY

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time. In order for you to enter into an agreement with DÉBUT COPENHAGEN SKINCARE, we need the following information: . Name . Address . Phone number . Email address We register your personal information for the purpose of being able to deliver the item to you. The personal information is registered with DÉBUT COPENHAGEN SKINCARE and stored for up to five years, after which the information is deleted. When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why. The director and employees of DÉBUT COPENHAGEN SKINCARE have access to the information recorded about you. The data responsible for DÉBUT COPENHAGEN SKINCARE is: Michael Ammitzbøll Krosby. We do not store and transmit customer information encrypted. As registered with DÉBUT COPENHAGEN SKINCARE, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to info@debutcopenhagen.dk

COOKIES

At www.debutcopenhagen.dk cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

CONSUMER PROTECTION

Read more about your protection as a consumer when you buy via a PensoPay payment solution: Consumer protection

OPPORTUNITIES

Complaints about products can be sent to: The Danish Competition and Consumer Authority Carl Jacobsens Vej 35 2500 Valby www.forbrug.dk For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaints platform. ec.europa.eu

About Debut Copenhagen Skincare

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Top 3 Products

  • Intense peeling Glow set

  • Moisturizing Hand Care Kit

  • LOAMY DETOXING KAOLIN CLAY MASK

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